For all Returns and Exchanges, please write to us at harjisaini938@gmail.com
Exchange & Return Policy
- Kindly note that all exchanges and returns are accepted only after the customer informs us of any issue within seven days of delivery.
- In case of a size issue or the wrong product being received, you can raise the exchange request within seven days of delivery of the product, including the day of delivery.
- We can exchange the product with another size or the correct product of the same value. There are no extra charges, and we can arrange to have the reverse pickup.
- If the value of the new exchange product is higher, there will be extra charges equal to the difference in the product value. This amount must be paid online.
- The products must have the original sticker/label attached, be folded correctly, and be adequately packed so that they are not damaged during transit. Without these conditions being met, the exchange will not be processed.
- We provide refunds only in genuine cases involving delivery of defective products and on no other grounds. In the event of delivery of a faulty product, you must email our customer support team at harjisaini938@gmail.com along with your order details, the nature of the issue, and photographs of the defective product.
- In some exceptional cases, if a return is accepted when there is no delivery issue and the correct order was delivered, ₹100 will be deducted from the refund. This amount is towards the reverse pickup service.
- The refund will be provided to the same payment method/account from which the payment was made, or to your provided bank account, as applicable.
- Please note that the colour and design of the product may vary slightly from those displayed on our website, social media pages, and advertisements.
- Returns and refunds are not possible for slight variations in the colour or design of the product delivered.
- If, upon verification, it is determined that a defect occurred due to any of your actions or omissions, we will not be responsible for refunding the amount paid.
- To avoid such issues, please do not accept visibly damaged packages at the time of delivery.
- We reserve the right to refuse any returns or exchanges if we determine that the merchandise does not qualify under this policy.
- Exchange/Return requests will only be processed once per order.
- Any product that has been used or washed even once cannot be exchanged or refunded.
- Any product bought during a sale or with a discount code will not be eligible for a refund.
- Free exchange on size issues, but no refund on size issues.
Working Hours: 10 AM to 7 PM (Monday to Saturday)